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Résumé du poste

The manager will lead the Candidate Care Specialist team, oversee training and change enablement for the Talent Acquisition function, and drive process improvement initiatives. They are responsible for analyzing operational data to improve service quality and candidate experience while managing escalations and team performance.

Détails du poste

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing The Talent Acquisition Operations team helps shape the experiences, processes, and practices that support our hiring strategy across CIBC. As a Manager, Candidate Care and Talent Acquisition Operations, you'll lead three key areas of this role: people leadership for the Candidate Care Specialist team, training and change enablement for the broader Talent Acquisition (TA) function, and process improvement across TA operations. You'll coach and support the Candidate Care team, manage escalations, and use reporting and insights to improve team capacity, service quality, and the overall candidate experience. You'll also oversee training resources and documentation for the broader recruitment team by developing clear materials such as quick reference guides (QRGs), process documents, and communications that support Talent Acquisition operations. In addition, you'll help drive change management and continuous improvement initiatives that strengthen operational effectiveness across the TA function. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Candidate Care team leadership: Lead and support the Candidate Care Specialist team by providing coaching, direction, and day-to-day guidance. Manage escalations, remove barriers, and help the team deliver a consistent, high-quality candidate experience. Reporting and operational insights: Lead reporting for the Candidate Care function by analyzing capacity, service levels, process quality, and performance trends. Translate insights into clear actions and recommendations that improve efficiency, service delivery, and team effectiveness. Operational training and resources: Manage operational training for the broader TA team by designing, coordinating, and delivering training related to new and updated processes, tools, and procedures. Create, maintain, and improve supporting resources such as QRGs, process documents, training materials, and team communications to ensure they are accurate, accessible, and aligned to operational requirements. Operational change management: Support operational change initiatives across TA by developing communications, training, and implementation support for new processes, tools, and procedures. Help teams understand and adopt changes effectively so they can be applied consistently in day-to-day operations. Process improvement and innovation: Identify and implement opportunities to improve workflows, strengthen controls, and simplify how work gets done across the Candidate Care team and the broader TA function. Explore opportunities to leverage automation, artificial intelligence, and other innovative solutions to improve efficiency, scalability, and the candidate experience. Relationship management: Build strong relationships with TA leaders, recruiters, specialists, and internal partners to understand priorities, align on solutions, and support successful execution of initiatives. Who you are You can demonstrate experience in talent acquisition operations or process improvement. You bring strong experience supporting recruitment or talent functions, with the ability to balance day-to-day operational leadership and longer-term improvement initiatives. It’s an asset if you have experience with Workday from a Talent Acquisition perspective. You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You can demonstrate experience in training delivery, change management, process documentation, and reporting tools. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 33rd Floor Employment Type Regular Weekly Hours 37.5 Skills Business Effectiveness, Coaching, Communication, Cross-Functional Teamwork, Long Term Planning, Manage Resources, People Leadership, People Management, Process Improvement Management, Process Improvements, Project Management, Recruiting Strategies, Training and Development

Ce que vous ferez

The manager will lead the Candidate Care Specialist team, oversee training and change enablement for the Talent Acquisition function, and drive process improvement initiatives. They are responsible for analyzing operational data to improve service quality and candidate experience while managing escalations and team performance.

Exigences

Candidates should have proven experience in talent acquisition operations, process improvement, and people leadership. Proficiency in training delivery, change management, and reporting tools is required, with experience in Workday considered an asset.

Avantages

• Competitive salary • Incentive pay • Banking benefits • Benefits program • Defined benefit pension plan • Employee share purchase plan • Vacation offering • Wellbeing support • MomentMakers recognition program • Purpose Day

Compétences indiquées

• Change Management · Souhaitée
• Analyse de données · Souhaitée
• People leadership · Souhaitée
• Communication · Souhaitée
• Reporting · Souhaitée
• Critical Thinking · Souhaitée
• Coaching · Souhaitée
• Workday · Souhaitée
• Process Improvement · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Talent acquisition operations
• Process improvement
• People leadership
• Change management
• Candidate care
• Reporting
• Operational insights
• Training delivery
• Coaching
• Critical thinking
• Relationship management
• Workday
• Data analysis
• Process documentation
• Communication
• Training Delivery
• Relationship Management
• People Management
• Workday (Software)
• Accountability
• Cross-Functional Coordination
• Workflow Management
• Recruitment Strategies
• Planning
• Artificial Intelligence
• Automation
• Management
• Change Management
• Decision Making
• Communications Training
• Continuous Improvement Process
• Training And Development
• Critical Thinking
• French Language
• Leadership
• Scalability
• Innovation
• Project Management
• Operations
• Purchasing
• Reference Cards
• Team Effectiveness
• Team Leadership
• Process Improvement
• Coordinating
• Teamwork
• Reporting Tools

Domaines d’emploi

• Human Resources
• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Talent Acquisition Operations Manager
• Talent Acquisition Manager
• Human Resource Managers
• Human Resources Managers